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Filing your taxes with paper mail can be difficult and it could take weeks for your refund to arrive. IRS e-file is easy, fast and secure. There is no paperwork going to the IRS so tax refunds can be processed in as little as 7 days with direct deposit. As you prepare your taxes online, you can see your tax refund in real time.

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Contact My Local Office in Oregon

Face-to-face Tax Help

IRS Taxpayer Assistance Centers (TACs) are your source for personal tax help when you believe your tax issue can only be handled face-to-face. No appointment is necessary.

Keep in mind, many questions can be resolved online without waiting in line. Through IRS.gov you can:
• Set up a payment plan.
• Get a transcript of your tax return.
• Make a payment.
• Check on your refund.
• Find answers to many of your tax questions.

We are now referring all requests for tax return preparation services to other available resources. You can take advantage of free tax preparation through Free File, Free File Fillable Forms or through a volunteer site in your community. To find the nearest volunteer site location or to get more information about Free File, go to the top of the page and enter “Free Tax Help” in the Search box.

If you have a tax account issues and feel that it requires talking with someone face-to-face, visit your local TAC.

Caution:  Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.

Multilingual assistance is available in every office. Hours of operation are subject to change.

Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office and may vary from site to site. You can get these services on a walk-in basis.

City  Street Address  Days/Hours of Service  Telephone* 
Bend 

250 NW Franklin Ave.
Bend, OR  97701

Monday-Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12:30 p.m. - 1:30 p.m.)

 

Services Provided

(541) 706-5732
Eugene 211 E 7th           
Eugene, OR 97401

Monday-Friday 8:30 a.m.- 4:30 p.m.

 

Services Provided

(541) 342-8766
Medford 960 Ellendale Dr.
Medford, OR 97504

Monday-Friday 8:30 a.m.- 4:30 p.m.
(Closed for lunch 12:00 noon - 1:30 p.m.)

 

Services Provided

(541) 282-1350
Portland 1220 SW Third Ave.
Portland, OR  97204
 

Monday-Friday 8:30 a.m.- 4:30 p.m.

 

Services Provided

(503) 265-3501
Salem

1660 Oak St. S.E.
Salem, OR  97301

Monday-Friday 8:30 a.m.- 4:30 p.m.

 

Services Provided

(503) 587-3101

* Note: The phone numbers in the chart above are not toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses). 

For information on where to file your tax return please see Where to File Addresses

The Taxpayer Advocate Service: Call (503) 265-3591 in the Portland area or 1-877-777-4778 elsewhere, or see  Publication 1546, The Taxpayer Advocate Service of the IRS. For further information, see  Tax Topic 104.

Partnerships

IRS and organizations all over the country are partnering to assist taxpayers. Through these partnerships, organizations are also achieving their own goals. These mutually beneficial partnerships are strengthening outreach efforts and bringing education and assistance to millions.

For more information about these programs for individuals and families, contact the Stakeholder Partnerships, Education and Communication Office at:

Internal Revenue Service
100 SW Main Street, MS 0180
Portland, OR 97204

For more information about these programs for businesses, your local Stakeholder Liaison office establishes relationships with organizations representing small business and self-employed taxpayers. They provide information about the policies, practices and procedures the IRS uses to ensure compliance with the tax laws. To establish a relationship with us, use this list to find a contact in your state:

Stakeholder Liaison (SL) Phone Numbers for Organizations Representing Small Businesses and Self-employed Taxpayers.

Page Last Reviewed or Updated: 28-Mar-2014

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Irs efile 5. Irs efile   How To Get Tax Help Table of Contents Whether it's help with a tax issue, preparing your tax return or a need for a free publication or form, get the help you need the way you want it: online, use a smart phone, call or walk in to an IRS office or volunteer site near you. Irs efile You can get help with unresolved tax issues, order free publications and forms, ask tax questions, and get information from the IRS in several ways. Irs efile By selecting the method that is best for you, you will have quick and easy access to tax help. Irs efile Free help with your tax return. Irs efile   You can get free help preparing your return nationwide from IRS-certified volunteers. Irs efile The Volunteer Income Tax Assistance (VITA) program helps low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers. Irs efile The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. Irs efile Most VITA and TCE sites offer free electronic filing and all volunteers will let you know about credits and deductions you may be entitled to claim. Irs efile In addition, some VITA and TCE sites provide taxpayers the opportunity to prepare their own return with help from an IRS-certified volunteer. Irs efile To find the nearest VITA or TCE site, you can use the VITA Locator Tool on IRS. Irs efile gov, download the IRS2Go app, or call 1-800-906-9887. Irs efile   As part of the TCE program, AARP offers the Tax-Aide counseling program. Irs efile To find the nearest AARP Tax-Aide site, visit AARP's website at www. Irs efile aarp. Irs efile org/money/taxaide or call 1-888-227-7669. Irs efile For more information on these programs, go to IRS. Irs efile gov and enter “VITA” in the search box. Irs efile Internet. Irs efile    IRS. Irs efile gov and IRS2Go are ready when you are —24 hours a day, 7 days a week. Irs efile Download the free IRS2Go app from the iTunes app store or from Google Play. Irs efile Use it to check your refund status, order transcripts of your tax returns or tax account, watch the IRS YouTube channel, get IRS news as soon as it's released to the public, subscribe to filing season updates or daily tax tips, and follow the IRS Twitter news feed, @IRSnews, to get the latest federal tax news, including information about tax law changes and important IRS programs. Irs efile Check the status of your 2013 refund with the Where's My Refund? application on IRS. Irs efile gov or download the IRS2Go app and select the Refund Status option. Irs efile The IRS issues more than 9 out of 10 refunds in less than 21 days. Irs efile Using these applications, you can start checking on the status of your return within 24 hours after we receive your e-filed return or 4 weeks after you mail a paper return. Irs efile You will also be given a personalized refund date as soon as the IRS processes your tax return and approves your refund. Irs efile The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. Irs efile Use the Interactive Tax Assistant (ITA) to research your tax questions. Irs efile No need to wait on the phone or stand in line. Irs efile The ITA is available 24 hours a day, 7 days a week, and provides you with a variety of tax information related to general filing topics, deductions, credits, and income. Irs efile When you reach the response screen, you can print the entire interview and the final response for your records. Irs efile New subject areas are added on a regular basis. Irs efile  Answers not provided through ITA may be found in Tax Trails, one of the Tax Topics on IRS. Irs efile gov which contain general individual and business tax information or by searching the IRS Tax Map, which includes an international subject index. Irs efile You can use the IRS Tax Map, to search publications and instructions by topic or keyword. Irs efile The IRS Tax Map integrates forms and publications into one research tool and provides single-point access to tax law information by subject. Irs efile When the user searches the IRS Tax Map, they will be provided with links to related content in existing IRS publications, forms and instructions, questions and answers, and Tax Topics. Irs efile Coming this filing season, you can immediately view and print for free all 5 types of individual federal tax transcripts (tax returns, tax account, record of account, wage and income statement, and certification of non-filing) using Get Transcript. Irs efile You can also ask the IRS to mail a return or an account transcript to you. Irs efile Only the mail option is available by choosing the Tax Records option on the IRS2Go app by selecting Mail Transcript on IRS. Irs efile gov or by calling 1-800-908-9946. Irs efile Tax return and tax account transcripts are generally available for the current year and the past three years. Irs efile Determine if you are eligible for the EITC and estimate the amount of the credit with the Earned Income Tax Credit (EITC) Assistant. Irs efile Visit Understanding Your IRS Notice or Letter to get answers to questions about a notice or letter you received from the IRS. Irs efile If you received the First Time Homebuyer Credit, you can use the First Time Homebuyer Credit Account Look-up tool for information on your repayments and account balance. Irs efile Check the status of your amended return using Where's My Amended Return? Go to IRS. Irs efile gov and enter Where's My Amended Return? in the search box. Irs efile You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. Irs efile It can take up to 3 weeks from the date you mailed it to show up in our system. Irs efile Make a payment using one of several safe and convenient electronic payment options available on IRS. Irs efile gov. Irs efile Select the Payment tab on the front page of IRS. Irs efile gov for more information. Irs efile Determine if you are eligible and apply for an online payment agreement, if you owe more tax than you can pay today. Irs efile Figure your income tax withholding with the IRS Withholding Calculator on IRS. Irs efile gov. Irs efile Use it if you've had too much or too little withheld, your personal situation has changed, you're starting a new job or you just want to see if you're having the right amount withheld. Irs efile Determine if you might be subject to the Alternative Minimum Tax by using the Alternative Minimum Tax Assistant on IRS. Irs efile gov. Irs efile Request an Electronic Filing PIN by going to IRS. Irs efile gov and entering Electronic Filing PIN in the search box. Irs efile Download forms, instructions and publications, including accessible versions for people with disabilities. Irs efile Locate the nearest Taxpayer Assistance Center (TAC) using the Office Locator tool on IRS. Irs efile gov, or choose the Contact Us option on the IRS2Go app and search Local Offices. Irs efile An employee can answer questions about your tax account or help you set up a payment plan. Irs efile Before you visit, check the Office Locator on IRS. Irs efile gov, or Local Offices under Contact Us on IRS2Go to confirm the address, phone number, days and hours of operation, and the services provided. Irs efile If you have a special need, such as a disability, you can request an appointment. Irs efile Call the local number listed in the Office Locator, or look in the phone book under United States Government, Internal Revenue Service. Irs efile Apply for an Employer Identification Number (EIN). Irs efile Go to IRS. Irs efile gov and enter Apply for an EIN in the search box. Irs efile Read the Internal Revenue Code, regulations, or other official guidance. Irs efile Read Internal Revenue Bulletins. Irs efile Sign up to receive local and national tax news and more by email. Irs efile Just click on “subscriptions” above the search box on IRS. Irs efile gov and choose from a variety of options. Irs efile Phone. Irs efile    You can call the IRS, or you can carry it in your pocket with the IRS2Go app on your smart phone or tablet. Irs efile Download the free IRS2Go app from the iTunes app store or from Google Play. Irs efile Call to locate the nearest volunteer help site, 1-800-906-9887 or you can use the VITA Locator Tool on IRS. Irs efile gov, or download the IRS2Go app. Irs efile Low-to-moderate income, elderly, people with disabilities, and limited English proficient taxpayers can get free help with their tax return from the nationwide Volunteer Income Tax Assistance (VITA) program. Irs efile The Tax Counseling for the Elderly (TCE) program helps taxpayers age 60 and older with their tax returns. Irs efile Most VITA and TCE sites offer free electronic filing. Irs efile Some VITA and TCE sites provide IRS-certified volunteers who can help prepare your tax return. Irs efile Through the TCE program, AARP offers the Tax-Aide counseling program; call 1-888-227-7669 to find the nearest Tax-Aide location. Irs efile Call the automated Where's My Refund? information hotline to check the status of your 2013 refund 24 hours a day, 7 days a week at 1-800-829-1954. Irs efile If you e-file, you can start checking on the status of your return within 24 hours after the IRS receives your tax return or 4 weeks after you've mailed a paper return. Irs efile The IRS issues more than 9 out of 10 refunds in less than 21 days. Irs efile Where's My Refund? will give you a personalized refund date as soon as the IRS processes your tax return and approves your refund. Irs efile Before you call this automated hotline, have your 2013 tax return handy so you can enter your social security number, your filing status, and the exact whole dollar amount of your refund. Irs efile The IRS updates Where's My Refund? every 24 hours, usually overnight, so you only need to check once a day. Irs efile Note, the above information is for our automated hotline. Irs efile Our live phone and walk-in assistors can research the status of your refund only if it's been 21 days or more since you filed electronically or more than 6 weeks since you mailed your paper return. Irs efile Call the Amended Return Hotline, 1-866-464-2050, to check the status of your amended return. Irs efile You can generally expect your amended return to be processed up to 12 weeks from the date we receive it. Irs efile It can take up to 3 weeks from the date you mailed it to show up in our system. Irs efile Call 1-800-TAX-FORM (1-800-829-3676) to order current-year forms, instructions, publications, and prior-year forms and instructions (limited to 5 years). Irs efile You should receive your order within 10 business days. Irs efile Call TeleTax, 1-800-829-4477, to listen to pre-recorded messages covering general and business tax information. Irs efile If, between January and April 15, you still have questions about the Form 1040, 1040A, or 1040EZ (like filing requirements, dependents, credits, Schedule D, pensions and IRAs or self-employment taxes), call 1-800-829-1040. Irs efile Call using TTY/TDD equipment, 1-800-829-4059 to ask tax questions or order forms and publications. Irs efile The TTY/TDD telephone number is for people who are deaf, hard of hearing, or have a speech disability. Irs efile These individuals can also contact the IRS through relay services such as the Federal Relay Service. Irs efile Mail. Irs efile   You can send your order for forms, instructions, and publications to the address below. Irs efile You should receive a response within 10 business days after your request is received. Irs efile Internal Revenue Service 1201 N. Irs efile Mitsubishi Motorway Bloomington, IL 61705-6613    The Taxpayer Advocate Service Is Here to Help You. Irs efile The Taxpayer Advocate Service (TAS) is your voice at the IRS. Irs efile Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights. Irs efile   What can TAS do for you? We can offer you free help with IRS problems that you can't resolve on your own. Irs efile We know this process can be confusing, but the worst thing you can do is nothing at all! TAS can help if you can't resolve your tax problem and: Your problem is causing financial difficulties for you, your family, or your business. Irs efile You face (or your business is facing) an immediate threat of adverse action. Irs efile You've tried repeatedly to contact the IRS but no one has responded, or the IRS hasn't responded by the date promised. Irs efile   If you qualify for our help, you'll be assigned to one advocate who'll be with you at every turn and will do everything possible to resolve your problem. Irs efile Here's why we can help: TAS is an independent organization within the IRS. Irs efile Our advocates know how to work with the IRS. Irs efile Our services are free and tailored to meet your needs. Irs efile We have offices in every state, the District of Columbia, and Puerto Rico. Irs efile   How can you reach us? If you think TAS can help you, call your local advocate, whose number is in your local directory and at www. Irs efile irs. Irs efile gov/Advocate, or call us toll-free at 1-877-777-4778. Irs efile   How else does TAS help taxpayers?  TAS also works to resolve large-scale, systemic problems that affect many taxpayers. Irs efile If you know of one of these broad issues, please report it to us through our Systemic Advisory Management System at www. Irs efile irs. Irs efile gov/Advocate/Systemic-Advocacy-Management-System-SAMS. Irs efile Low Income Taxpayer Clinics. Irs efile    Low Income Taxpayer Clinics (LITCs) serve individuals whose income is below a certain level and need to resolve tax problems such as audits, appeals and tax collection disputes. Irs efile Some clinics can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Irs efile Visit www. Irs efile irs. Irs efile gov/Advocate or see IRS Publication 4134, Low Income Taxpayer Clinic List. Irs efile Prev  Up  Next   Home   More Online Publications