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Sample Consumer Complaint Letter

This sample complaint letter will help you provide all of the necessary information to file a complaint.


How to Use the Sample Complaint Letter

Use the sample consumer complaint letter below to draft a complaint letter or e-mail. You can also copy and paste your complaint into a company's "Contact Us" form.

Download the complaint letter in Word format.

Sample Complaint Letter and E-mail

[Your Address]
[Your City, State, ZIP]
(Your e-mail address, if sending via e-mail)

Date

[Name of Contact Person] (if available)
[Title] (if available)
[Company Name]
[Consumer Complaint Division] (if you have no specific contact)
[Street Address]
[City, State, ZIP Code]

Dear [Contact Person]:

Re: (account number, if applicable)

On [date], I [bought, leased, rented, or had repaired] a [name of the product, with serial or model number, or service performed] at [location, date, and other important details of the transaction].

Unfortunately, your product [or service] has not performed well [or the service was inadequate] because [state the problem]. I am disappointed because [explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.].

To resolve the problem, I would appreciate your [state the specific action you want: money refunded, charge card credit, repair, exchange, etc.]. Enclosed are copies (do not send originals) of my records [include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents].

I look forward to your reply and a resolution to my problem and will wait until [set a time limit] before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [home and/or office numbers with area code].

Sincerely,

Your name

Enclosure(s)

Keys to an Effective Complaint Letter

  • Describe your purchase.
  • Include the name of the product and serial number.
  • Include the date and place of purchase.
  • State your problem.
  • Give the history of your purchase.
  • Ask for specific action.
  • Allow time for action.
  • State how you can be reached.
  • Enclose copies of your documents and receipts (but never send originals).
  • Keep copies of all your letters, faxes, e-mails, and related documents.

Tips for Filing a Complaint

When filing a complaint, remember these tips:

  • Remain calm. The person who can help probably didn't cause the problem.
  • Don't use an angry, threatening, or sarcastic tone.
  • State exactly what you want done about the problem.
  • Document each step, and keep copies.
  • Start with the seller first. You can resolve many problems by calling a company's toll-free number. Even on the phone, you should know the details of the complaint. You can use the sample letter below to jot down a few notes before you call. If necessary, ask to speak to a manager.
  • If that doesn't work, send a letter or e-mail to the manufacturer's national headquarters or consumer affairs office. Some experts suggest that a letter is the most effective method for contacting a company, so if e-mails and phone calls don't work, try mailing a letter.

Learn more about the steps to file a consumer complaint.

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The File Free State Tax Return

File free state tax return Publication 505 - Introductory Material Table of Contents IntroductionNonresident aliens. File free state tax return Ordering forms and publications. File free state tax return Tax questions. File free state tax return What's New for 2014 Reminders Introduction The federal income tax is a pay-as-you-go tax. File free state tax return You must pay the tax as you earn or receive income during the year. File free state tax return There are two ways to pay as you go. File free state tax return Withholding. File free state tax return If you are an employee, your employer probably withholds income tax from your pay. File free state tax return In addition, tax may be withheld from certain other income, such as pensions, bonuses, commissions, and gambling winnings. File free state tax return The amount withheld is paid to the Internal Revenue Service (IRS) in your name. File free state tax return Estimated tax. File free state tax return If you do not pay your tax through withholding, or do not pay enough tax that way, you might have to pay estimated tax. File free state tax return People who are in business for themselves generally will have to pay their tax this way. File free state tax return You may have to pay estimated tax if you receive income such as dividends, interest, capital gains, rents, and royalties. File free state tax return Estimated tax is used to pay not only income tax, but other taxes such as self-employment tax and alternative minimum tax. File free state tax return This publication explains both of these methods. File free state tax return It also explains how to take credit on your return for the tax that was withheld and for your estimated tax payments. File free state tax return If you did not pay enough tax during the year, either through withholding or by making estimated tax payments, you may have to pay a penalty. File free state tax return Generally, the IRS can figure this penalty for you. File free state tax return This underpayment penalty, and the exceptions to it, are discussed in chapter 4. File free state tax return Nonresident aliens. File free state tax return    Before completing Form W-4, nonresident alien employees should see the Instructions for Form 8233, Exemption From Withholding on Compensation for Independent (and Certain Dependent) Personal Services of a Nonresident Alien Individual. File free state tax return Also see chapter 8 of Publication 519, U. File free state tax return S. File free state tax return Tax Guide for Aliens, for important information on withholding. File free state tax return What's new for 2013 and 2014. File free state tax return   See What's New for 2014 in this Introduction, and What's New for 2013 in chapter 4. File free state tax return Comments and suggestions. File free state tax return   We welcome your comments about this publication and your suggestions for future editions. File free state tax return   You can write to us at the following address: Internal Revenue Service Tax Forms and Publications Division 1111 Constitution Ave. File free state tax return NW, IR-6526 Washington, DC 20224   We respond to many letters by telephone. File free state tax return Therefore, it would be helpful if you would include your daytime phone number, including the area code, in your correspondence. File free state tax return   You can send your comments from www. File free state tax return irs. File free state tax return gov/formspubs/. File free state tax return Click on “More Information” and then on Give us feedback on forms and publications. File free state tax return   Although we cannot respond individually to each comment received, we do appreciate your feedback and will consider your comments as we revise our tax products. File free state tax return Ordering forms and publications. File free state tax return   Visit www. File free state tax return irs. File free state tax return gov/formspubs/ to download forms and publications, call 1-800-TAX-FORM (1-800-829-3676), or write to the address below and receive a response within 10 business days after your request is received. File free state tax return Internal Revenue Service 1201 N. File free state tax return Mitsubishi Motorway Bloomington, IL 61705-6613 Tax questions. File free state tax return   If you have a tax question, check the information available on IRS. File free state tax return gov or call 1-800-829-1040. File free state tax return We cannot answer tax questions sent to either of the above addresses. File free state tax return What's New for 2014 Use your 2013 tax return as a guide in figuring your 2014 estimated tax, but be sure to consider the following. File free state tax return Standard mileage rates. File free state tax return  The 2014 rate for business use of your vehicle is 56 cents per mile. File free state tax return The rate for use of your vehicle to get medical care or move is 23½ cents per mile. File free state tax return The rate of 14 cents per mile for charitable use is unchanged. File free state tax return Personal exemption increased for certain taxpayers. File free state tax return  For 2014, the personal exemption amount is increased to $3,950 for taxpayers with adjusted gross income at or below $305,050 if married filing jointly or qualifying widow(er), $279,650 if head of household, $254,200 if single, or $152,525 if married filing separately. File free state tax return The personal exemption amount for taxpayers with adjusted gross income above these thresholds may be reduced. File free state tax return Limitation on itemized deductions. File free state tax return  For 2014, itemized deductions for taxpayers with adjusted gross income above $305,050 if married filing jointly or qualifying widow(er), $279,650 if head of household, $254,200 if single, and $152,525 if married filing separately may be reduced. File free state tax return Health care coverage. File free state tax return  When you file your 2014 tax return in 2015, you will need to either (1) indicate on your return that you and your family had health care coverage throughout 2014, (2) claim an exemption from the health care coverage requirement for some or all of 2014, or (3) make a payment if you do not have coverage or an exemption(s) for all 12 months of 2014. File free state tax return For examples on how this payment works, go to www. File free state tax return IRS. File free state tax return gov/aca and click under the “Individuals & Families” section. File free state tax return You may want to consider this when figuring your “Other taxes” on Line 12 of the 2014 Estimated Tax Worksheet (Worksheet 2-1). File free state tax return For general information on these requirements, go to www. File free state tax return IRS. File free state tax return gov/aca. File free state tax return Advance payments of the Premium Tax Credit. File free state tax return  If you buy health care insurance through the Health Insurance Marketplace, you may be eligible for advance payments of the Premium Tax Credit to help pay for your insurance coverage. File free state tax return Receiving too little or too much in advance will affect your refund or balance due. File free state tax return Promptly report changes in your income or family size to your Marketplace. File free state tax return You may want to consider this when figuring your estimated taxes for 2014. File free state tax return For more information, go to www. File free state tax return IRS. File free state tax return gov/aca and see Publication 5120 and Publication 5121. File free state tax return http://www. File free state tax return IRS. File free state tax return gov/pub5120 Alternative minimum tax (AMT) exemption amount increased. File free state tax return  The AMT exemption amount is increased to $52,800 ($82,100 if married filing jointly or qualifying widow(er); $41,050 if married filing separately). File free state tax return Lifetime learning credit income limits. File free state tax return  In order to claim a lifetime learning credit, your MAGI must be less than $54,000 ($108,000 if married filing jointly). File free state tax return Retirement savings contribution credit income limits increased. File free state tax return  In order to claim this credit for 2014, your MAGI must be less than $30,000 ($60,000 if married filing jointly; $45,000 if head of household). File free state tax return Adoption credit or exclusion. File free state tax return  The maximum adoption credit or exclusion for employer-provided adoption benefits has increased to $13,190. File free state tax return In order to claim either the credit or exclusion, your MAGI must be less than $237,880. File free state tax return Earned income credit (EIC). File free state tax return  You may be able to take the EIC in 2014 if: Three or more children lived with you and you earned less than $46,997 ($52,427 if married filing jointly), Two children lived with you and you earned less than $43,756 ($49,186 if married filing jointly), One child lived with you and you earned less than $38,511 ($43,941 if married filing jointly), or A child did not live with you and you earned less than $14,590 ($20,020 if married filing jointly). File free state tax return Also, the maximum MAGI you can have and still get the credit has increased. File free state tax return You may be able to take the credit if your MAGI is less than the amount in the above list that applies to you. File free state tax return The maximum investment income you can have and get the credit has increased to $3,350. File free state tax return Reminders Future developments. File free state tax return  The IRS has created a page on IRS. File free state tax return gov for information about Publication 505 at www. File free state tax return irs. File free state tax return gov/pub505. File free state tax return Information about any future developments affecting Publication 505 (such as legislation enacted after we release it) will be posted on that page. File free state tax return Social security tax. File free state tax return   Generally, each employer for whom you work during the tax year must withhold social security tax up to the annual limit. File free state tax return The annual limit is $117,000 in 2014. File free state tax return Photographs of missing children. File free state tax return  The Internal Revenue Service is a proud partner with the National Center for Missing and Exploited Children. File free state tax return Photographs of missing children selected by the Center may appear in this publication on pages that otherwise would be blank. File free state tax return You can help bring these children home by looking at the photographs and calling 1-800-THE-LOST (1-800-843-5678) if you recognize a child. File free state tax return Additional Medicare Tax. File free state tax return  Beginning in 2013, a 0. File free state tax return 9% Additional Medicare Tax applies to Medicare wages, Railroad Retirement Tax Act compensation, and self-employment income over a threshold amount based on your filing status. File free state tax return You may need to include this amount when figuring your estimated tax. File free state tax return See the instructions for line 12 of the 2014 Estimated Tax Worksheet. File free state tax return You may also request that your employer deduct and withhold an additional amount of income tax withholding from your wages on Form W-4, Employee's Withholding Allowance Certificate. File free state tax return For more information on Additional Medicare Tax, go to IRS. File free state tax return gov and enter “Additional Medicare Tax” in the search box. File free state tax return Net Investment Income Tax. File free state tax return  Beginning in 2013, you may be subject to Net Investment Income Tax (NIIT). File free state tax return NIIT is a 3. File free state tax return 8% tax on the lesser of net investment income or the excess of your modified adjusted gross income (MAGI) over the threshold amount. File free state tax return NIIT may need to be included when figuring estimated tax. File free state tax return See the instructions for line 12 of the 2014 Estimated Tax Worksheet. File free state tax return You may also request that your employer deduct and withhold an additional amount of income tax withholding from your wages on Form W-4. File free state tax return For more information on NIIT, go to IRS. File free state tax return gov and enter “Net Investment Income Tax” in the search box. File free state tax return Prev  Up  Next   Home   More Online Publications